Terms & Conditions
BOOKING: When booking by phone, in person or via email, you will be asked to provide your legal name and current contact information. It is your responsibility to update us if any of that information changes. A confirmation email may be sent to you detailing your appointment time and date. Kindly contact our clinic should there be any discrepancies.
ARRIVING ON TIME: Please plan to arrive on time for your appointment, this will allow you the time to fill out the necessary forms and relax prior to your treatment. We may provide directions to our clinic upon request, however you need to allow plenty of time for travel and to find parking. We will not be held responsible should you run late as a result of travel directions provided by one of our staff as this is not within the scope of their expertise. We strongly suggest that you research our location through online maps ahead of time. We do understand that sometimes being late is outside of your control. We will always do our very best to accommodate late arrivals by performing the most complete treatment possible in the time remaining, however your session will be finished exactly on time as a courtesy to the next client. Full cost of services will still be applied. Arriving too late to perform the scheduled service will result in full charges for that particular treatment and your appointment will be rescheduled.
CANCELLATIONS: Should you need to cancel or shorten your appointment please call or email at least 24 hours in advance. Since we turn away other clients to hold your reservation any cancellations with less than 24 hours’ notice (or no-shows) will result in full charges to you. No exceptions.
APPOINTMENT REMINDER: You will receive our convenient phone call and/or e-mail reminder within 48 hours prior to your appointment. Since email is not always reliable we recommend that you record the date/time of your service(s) through other means. Ultimately it is your responsibility to remember the appointment. Not receiving an email or phone call is not a reason for missing an appointment and cancellation fees will still apply.
REFUNDS ON SERVICES/PRODUCTS: We sincerely regret if you are unhappy with the service you received OR products you purchased and we will strive to do everything in our power to ensure the issue is resolved to your satisfaction and your overall experience is a positive one. However, we do not offer any refunds on services or products purchased at our clinic.
Each client is required to complete and sign an intake form as well a appropriate consent forms for each treatment they may be receiving and we do our best to modify our treatments to take into account your specific conditions, lifestyle or restrictions on treatment. However, sometimes allergic reactions, bruising, swelling, peeling or irritation etc. may still occur during the course or after a treatment. You will be offered a consent form to sign designed for each particular treatment we offer, detailing risks and recovery. Clients accept the treatment(s) at their own risk once they have read and signed the consent form and once a service is performed there is no opportunity for a refund.
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